McDonald's Orders Friendly Service Tom qab cov neeg siv tsis txaus siab nce: Qhia. … Cov khoom noj ceev ceev tau hais kom nws cov franchises kom muaj txiaj ntsig zoo nrog cov neeg siv khoom, Wall Street Journal tau tshaj tawm. Neeg feem pua ntawm cov patron gripes tsom rau mounting "kev phooj ywg teeb meem," raws li tsab ntawv ceeb toom, No 1 yog rudeness.
McDonalds puas txhawj txog lawv cov neeg ua haujlwm?
Lawv mob siab rau lawv cov neeg ua haujlwm tab sis tseem tuaj yeem muaj kev lom zem me ntsis. Hauv txoj haujlwm tshiab HR cov neeg ua haujlwm koom nrog, McDonald's tau nqis peev £ 35 lab rau kev cob qhia rau nws cov neeg ua haujlwm, uas qhia tias lawv xav nqis peev thiab khaws cov txuj ci zoo tshaj plaws.
McDonald's txoj kev pabcuam cov neeg siv khoom li cas?
Raws li tau piav qhia los ntawm nws cov neeg siv khoom piv rau nws cov neeg sib tw, lawv yog qhov yooj yim tshaj plaws thiab qhov chaw zoo tshaj plaws uas txaus siab rau cov neeg siv khoom thiab muab tus nqi zoo tshaj. Yog li ntawd, McDonald's hais txog ntau ntxiv rau cov neeg siv khoom yooj yim.
McDonald's puas muaj kev pabcuam zoo?
Tab sis kev tshawb fawb tsis ntev los no los ntawm Asmeskas Cov Neeg Siv Khoom Txaus Siab Index (ACSI) qhia McDonald's tseem muaj txoj hauv kev ntev mus rau ib cheeb tsam: pej xeem kev nkag siab. Cov khoom noj ceev ceev tau nyob hauv qhov chaw kawg hauv ACSI's 2016 Tsev Noj Mov Daim Ntawv Qhia, nrog rau tus neeg siv khoom txaus siab ntawm 69 tawm ntawm 100
Dab tsi yog qhov tseem ceeb ntawm kev ua tiav ntawm McDonalds?
Dab tsi yog qhov tseem ceeb ntawm kev ua tiav ntawm McDonalds?
- Txhob sib xws.
- Tsim kom muaj lub npe muaj npe.
- Tau txaus ntshai.
- Txhim kho rau cov neeg siv khoom hloov pauv saj.
- Nkauj kos duab ntawm tus ntoo khaub lig-muag.
- Kawm paub ua haujlwm nrog tib neeg.
- Spot thiab loj hlob txuj ci.